Frequently asked questions

No. You can browse events, open an event page and read its details without signing in. You are asked to sign in or create an account only when you do something that needs one, such as registering, saving an event to your wishlist, or posting in the community.

Open the event, choose Register, and fill in the form. Some events are for individuals and some for teams. If the event has a fee you will see the total before you pay. When you finish, your QR pass appears in the app and is emailed to you.

Your QR pass. Open it in the app (or from your email) and let the entry staff scan it. Each pass can be used once, so please do not share it.

Wait a minute and refresh the Registrations list in your profile. Payments sometimes take a moment to confirm. If it still shows as pending, contact us with the event name, the email you registered with and the payment reference, and we will check it.

Refund rules are set by each organizer and are stated on the event page, so please read them before you pay. If an organizer agrees to refund you, the refund is returned to the original payment method. Banks usually take several working days to show it.

When an organizer issues certificates, you get a notification. Your certificates are kept in the certificate wallet in your profile, where you can view and download them.

In the app, open Profile, then Settings, then Account Security & Privacy and request deletion. If you still have upcoming registrations the request may wait until those events are over. You can also email us.

Request a security key from the organizer sign-in page with your organization's details and a proof of the organization. We review requests and email the key, normally within 24 hours. Then you create your account with the key.

Yes. You can use a basic form or add your own questions of many types, make some required, and show or hide questions depending on earlier answers.

Yes. Upload a list of student identifiers and only people on the list pass the campus verification step.

Paid registrations go through established payment providers, and EventSpace does not see card or bank details. If you have your own payment gateway you can request to use it, and you can also collect payment by QR code and approve each receipt yourself.

Create a staff passkey in Studio and share it with your volunteers. They sign in to the scanner with it and scan participants' QR passes. They never need your login.

Each organizer account has an event limit that we can adjust. If you need more, contact us.

Browsing events and creating an account are free. Organizers decide whether their own events are free or paid, and payment providers may charge a processing fee, which is shown before you pay.

Ads, provided by Google, help us keep EventSpace running. They are labelled "Advertisement" and never appear on payment, ticket or sign-in screens. See our privacy policy for how advertising data is handled and how to change your choices.

Data is stored with Google Firebase over encrypted connections, and each person can only see the information their role needs. Read the privacy policy for details.